HCA CEO to Big Tech: You Can’t Disrupt Healthcare Like You’ve Disrupted Other Industries


Big Tech corporations like Amazon, Google and IBM can’t disrupt healthcare with the identical approach they’ve used to infiltrate other industries, in keeping with Sam Hazen, CEO of HCA Healthcare.

He shared this sentiment on Sunday during a essential stage discussion with General Catalyst CEO Hemant Taneja at HLTH 2022 in Las Vegas.

“To actually understand the healthcare system, you’ve gotten to get into the healthcare system in a way that’s a bit of bit different than possibly how tech has attached itself or disrupted other industries,” Hazen said. “They’ve been in a position to do it from afar, so to talk. I don’t think — a minimum of for the component of the industry that we’re in — that you may do it from afar. You’ve got to embed yourself within the interactions that happen between people and processes, after which begin to take into consideration how technology can really impact that.”

Probably the greatest ways in which technology corporations can integrate themselves into the country’s healthcare delivery system is by partnering with health systems for pilot programs, Hazen declared.

He claimed that HCA was a giant proponent of pilot programs that test recent technology, as such programs can often result in more expansive efforts in the event that they generate meaningful results.

“If we will prove something in Dallas-Fort Price, where we now have a extremely large system, or prove something in Miami after which determine it’s scalable, then we begin to give it some thought that way,” Hazen said. “But just coming in from the skin and attaching to our organization doesn’t work.”

For mammoth health systems like HCA (which employs almost 300,000 people), pilot programs must be regionalized, in keeping with Hazen. He said there are “too many those who have too many various opinions” across his organization for it to have the ability to quickly establish technology pilot programs across the enterprise.

This speed of adoption is significant. To ensure that health systems to achieve success amid ongoing financial pressures, Hazen argued they should adopt recent technology in an agile manner. They need to do that as a substitute of staying “woefully behind” other industries, comparable to banking and retail, which have been in a position to modernize much faster, he said.

Hazen acknowledged that technology can’t solve all of healthcare’s problems. But he said it may make an impactful difference for some key issues — the industry’s workforce crisis being chief amongst them.

“I believe [technology] can really advance what we want to do with workforce,” Hazen declared. “And fundamentally, what we’re attempting to do with workforce is extend the reach of the resources that we now have — extend the reach of our physicians and the way they interact with their patients, extend the reach of our nurses and the way they look after our patients, and really extend the power of our management teams organizationally to administer our business more efficiently with higher outcomes.”

Photo: HLTH

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